Refund Policy

Dash publishes this U.S. policy for customers shopping for DASH kitchen products at bydrehy.shop.

For purchases and requests handled through bydrehy.shop, within our customer-first process, to make the process easier to understand, the following terms describe how our store handles your order and requests.

Return Condition

As applied to this U.S. store at bydrehy.shop, within our customer-first process, under our customer standards, items should be returned with the included components and proof of purchase. Custom products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for change-of-mind returns. These limits do not reduce your rights when an item is damaged, defective, incorrect, or incomplete.

Return Shipping

Under the customer commitments stated at bydrehy.shop, within our customer-first process, our operating standard is that our store pays return shipping for approved change-of-mind returns and for damaged, defective, incorrect, or missing-item claims. The default return address is 187 S 27th St, Billings, Montana, 59101, US. Do not send a return until instructions are issued.

30-Day Returns and Exchanges

Within our customer-first process, as a customer-facing rule, you may request a return or exchange within 30 days after delivery. Contact us at Support@bydrehy.shop before sending an item back so we can authorize the return and provide instructions.

Cancellations

For activity connected with bydrehy.shop, within our customer-first process, in practical terms, you may ask to cancel before shipment. Once an order has shipped, it is handled under this Refund Policy.

Within our customer-first process, for customers using this store, email: Support@bydrehy.shop
Phone: (385) 779-1808
Address: 187 S 27th St, Billings, Montana, 59101, US

Refund Timing

For purchases and requests handled through bydrehy.shop, within our customer-first process, when using our services, after an approved return is received and inspected, the refund is issued to the original payment method within 10 business days. Your bank or card provider may require additional posting time.